Support
Pulse Volley for iPhone · Version 1.0 · com.neonlabs.neonbreaker
One inbox for everything — bugs, feedback, privacy requests:
We aim to reply within 2 business days.
Reporting a bug
The more of this you can include, the faster it gets fixed:
- iPhone model and iOS version (e.g. iPhone 14, iOS 18.2)
- App version — shown at the bottom of the in-game Settings screen
- What you were doing when it happened, and what you expected instead
- A screenshot or screen recording if you can catch it
Common questions
I watched a rewarded video but did not get the reward
The reward is granted when the video finishes. Closing it early — or losing your network connection mid-video — cancels it. If a video played all the way through and the reward still did not arrive, email us with your iPhone model and roughly when it happened.
“AD NOT READY — TRY AGAIN LATER”
This means the ad network had nothing to serve at that moment. It is not a bug and nothing was spent. It usually clears within a minute or two, and it is more common on a weak connection. The game loads the next ad in the background automatically, so trying again shortly afterwards normally works.
Can I remove the ads?
Not currently. Pulse Volley is free with no in-app purchases and no subscription. A banner appears on menu screens and an interstitial appears occasionally between levels; every other ad is one you choose to watch for a reward.
I lost my progress
Progress is stored only on your device — there is no cloud save and no account. That means it is deleted along with the app, and it does not transfer to a new iPhone. We cannot restore progress remotely because we never receive it. See the privacy policy for why it is built this way.
The game does not fit my screen / something is cut off
Send us your iPhone model and a screenshot. Pulse Volley adapts to the screen width, but unusual aspect ratios can still surprise it and we do fix these.
How do I turn off sound or haptics?
In-game Settings — both have their own toggle.
How do I change my ad tracking choice?
Settings → Privacy & Security → Tracking → Pulse Volley. Turning it off means you see non-personalized ads; nothing in the game stops working either way.
Purchases and refunds
The game is free and sells nothing, so there is nothing for us to refund. If you were charged for something claiming to be Pulse Volley, that did not come from us — contact Apple Support, and please let us know so we can report it.
Privacy requests
Access, deletion and opt-out requests are handled at the same address. Details of what is collected and by whom are in the privacy policy.